Terms and Conditions for Man With A Van Tooting

These Terms and Conditions apply to all bookings made with Man With A Van Tooting, including domestic removals, item transport, collection and delivery work, light commercial moves, and related service arrangements. By confirming a booking, the customer agrees to be bound by these terms. Please read them carefully before accepting any quotation or scheduling any service. In these terms, references to “we”, “us”, and “our” mean the service provider operating as Man With A Van Tooting, and references to “you” or “the customer” mean the individual or business making the booking or receiving the service.

These terms are intended to be fair, transparent, and consistent with applicable UK consumer and contract law. They set out how a booking is made, how payments are processed, when cancellations may apply, and the limits of liability that govern the service. They also explain the rules that apply to waste, prohibited items, and lawful disposal. If any part of these terms is found to be invalid or unenforceable, the remainder will continue to apply in full.

1. Booking Process

To arrange a service with Tooting man with a van, the customer must provide accurate and complete information at the time of enquiry or booking. This includes the collection and delivery addresses, access details, approximate volume or type of goods, any special handling requirements, preferred dates and times, and whether any items are fragile, heavy, or unusually shaped. We rely on the information supplied by the customer when calculating the quotation and allocating time, staff, and vehicle size. Any material difference between the information provided and the actual job may result in a revised price, service delay, or refusal to carry out the work if it cannot be completed safely or lawfully.

A booking is not confirmed until it has been accepted by us and any required deposit or prepayment has been received, where applicable. Verbal estimates, preliminary messages, and price indications are not binding offers unless confirmed in writing. Once confirmed, the service is scheduled for the agreed date and time, subject to availability, traffic conditions, weather, and any restrictions affecting safe access to the premises. We may require identity verification or proof of authority to collect goods, particularly where the move involves third-party property, storage units, or items that appear to be of high value.

It is the customer’s responsibility to ensure that someone with authority is present at both collection and delivery points, unless we have agreed in writing to leave or receive items unattended. The customer must also ensure that parking arrangements, lift access, building permissions, loading bays, and any necessary permits are in place in advance. If access is restricted or if waiting time is caused by the customer’s failure to prepare, additional charges may apply at our standard hourly or waiting rate. We reserve the right to refuse entry to unsafe, unsanitary, or unlawful premises.

2. Service Scope and Customer Duties

We will provide the services agreed at booking, which may include loading, transport, unloading, and basic item handling. Unless expressly stated, our service does not include packing materials, dismantling, reassembly, electrical disconnection, plumbing work, specialist lifting, or the removal of items that require a licensed contractor. If such additional work is requested, we may agree to provide it only where it can be done safely, lawfully, and within our competence. Any extra services may incur additional fees.

The customer must ensure that all goods handed over for transport are suitably packed, labelled, and ready for movement unless packing has been agreed as part of the service. We accept no responsibility for damage caused by inadequate packaging, pre-existing defects, unstable stacking, loose fittings, or incorrect instructions. The customer should also remove or secure any loose contents inside furniture, appliances, or containers before transit. For safety reasons, we may decline to move items that are soiled, leaking, infested, hazardous, or otherwise likely to contaminate the vehicle or endanger persons or property.

We reserve the right to inspect any item or load at any stage to ensure it can be carried safely and in compliance with the law. If a load contains undeclared hazardous materials, prohibited waste, or items that cannot lawfully be transported, we may stop work immediately. In such circumstances, any wasted time, travel, disposal costs, or cleaning costs may be charged to the customer. A man with a van service should be arranged with realistic expectations about what can be handled safely in one trip, and the customer accepts that vehicle capacity and weight limits must never be exceeded.

3. Payments, Charges, and Invoicing

All prices are quoted based on the information available at the time of booking and may be calculated on an hourly, fixed-price, or job-specific basis. Unless stated otherwise, quotations are exclusive of parking charges, tolls, congestion fees, congestion-related delays, additional labour, specialist equipment, and any other third-party costs incurred in performing the service. If the scope changes, or if extra time is required due to circumstances outside our control or due to the customer’s instructions, the price may be adjusted accordingly.

Payment terms will be confirmed at booking. We may require a deposit, full advance payment, or payment upon completion depending on the nature of the job. Where payment is due on completion, it must be made immediately unless we have agreed alternative terms in writing. Accepted methods of payment may vary, but any card processing or bank transfer fees, if applicable, remain the customer’s responsibility unless we state otherwise. We reserve the right to suspend or cancel a service if payment is not made on time or if there are reasonable grounds to believe that payment will not be honoured.

If the customer disputes any invoice item, they must notify us promptly and provide full details of the issue. Undisputed amounts remain payable on time. Any overdue sums may be subject to interest and reasonable recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, or otherwise at the statutory rate permitted by law. We may also retain goods, where lawful, until payment is received in full, subject to any statutory rights that cannot be excluded.

4. Cancellations, Rescheduling, and Delays

The customer may cancel or reschedule a booking by giving reasonable notice. However, because time and vehicle availability are reserved in advance, cancellation charges may apply. The amount charged depends on how much notice is given, whether the vehicle has already been dispatched, and whether staff or third-party costs have been committed. If a deposit has been paid, it may be retained in full or in part to cover losses caused by late cancellation, unless the law requires otherwise.

Where the customer fails to attend, is unavailable, or cannot provide access at the agreed time, the booking may be treated as a late cancellation or failed attendance. In such cases, we may charge for waiting time, mileage, fuel, labour already incurred, and any administrative costs reasonably associated with the missed appointment. If we need to reschedule due to breakdown, severe weather, road closures, or other events beyond our reasonable control, we will make reasonable efforts to agree a new time. We are not liable for indirect losses caused by such delays, although statutory consumer rights remain unaffected.

Force majeure events may include, without limitation, extreme weather, accidents, strikes, civil disorder, power failures, public transport disruption, government restrictions, and emergencies affecting safety or road access. If such an event prevents or materially delays performance, we may cancel, postpone, or partially complete the booking without incurring liability for losses arising from the interruption, except where the law does not permit exclusion. If a booking is interrupted after work has begun, payment remains due for the portion of the service already provided.

5. Liability and Insurance

We will take reasonable care when handling goods and performing the service. However, our liability is limited to loss or damage caused by our negligence, breach of contract, or failure to exercise reasonable skill and care. We are not responsible for loss or damage arising from pre-existing defects, inadequate packing, hidden weaknesses, incorrect instructions, the customer’s own actions, or circumstances outside our control. Any claim for damage must be reported as soon as reasonably practicable and, in any event, within a reasonable time after completion of the service.

Where goods are valuable, fragile, irreplaceable, or of special sentimental value, the customer is responsible for ensuring suitable insurance cover is in place. Our standard insurance, if provided, may be subject to exclusions, excesses, and policy limits. The customer must tell us in advance about items that require special handling or valuation. We do not accept responsibility for data loss, software corruption, or electronic malfunction unless directly caused by our proven negligence and not excluded by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law.

Our total liability for any claim relating to a single booking will, to the fullest extent permitted by law, be limited to the amount paid or payable for the relevant service, unless a higher amount is required by statute. We are not liable for indirect or consequential losses, including loss of profits, loss of business, loss of opportunity, or loss of anticipated savings. This limitation reflects the nature of a van service in Tooting, where many factors outside our control can affect timing, access, and handling, and where the customer remains responsible for providing accurate information and suitable preparation.

6. Waste Regulations and Prohibited Items

If our service involves the removal or transport of waste, the customer must ensure that all waste is lawfully described and presented. We will only collect waste where we are authorised to do so and where the disposal or transfer can be carried out in compliance with applicable UK waste regulations. The customer must not ask us to dispose of controlled waste, hazardous waste, clinical waste, asbestos, chemicals, oils, gas cylinders, batteries, paint, or any other material requiring specialist licensing unless we have expressly agreed in writing and hold the necessary authorisation.

Under the Environmental Protection Act 1990 and related regulations, waste must be transferred responsibly and only to lawful facilities or licensed carriers. The customer is responsible for declaring whether items are waste and for ensuring that any waste placed for collection does not include prohibited materials. If items are misdescribed or mixed with unlawful waste, we may refuse the load or return it at the customer’s expense where lawful. Any fly-tipping, unlawful disposal request, or instruction to breach waste law will result in immediate refusal of service and may be reported to the relevant authorities. The customer indemnifies us against losses, fines, claims, and costs arising from inaccurate waste descriptions or unlawful instructions.

Items that may not be transported include illegal goods, stolen property, dangerous substances, live animals, human remains, firearms, counterfeit goods, and anything that would place our staff, vehicle, or the public at risk. If we suspect that goods are illegal or unsafe, we may decline the booking, stop the vehicle, or notify the appropriate authority where required. We may also refuse to handle goods that emit strong odours, leak fluids, or present contamination risks unless suitable controls are in place and the law allows transport.

7. Complaints, Records, and General Terms

Any complaint should be raised promptly so that we can investigate the issue and, where appropriate, offer a remedy. We may request photographs, supporting documents, or other information relevant to the complaint. Our records, including booking confirmations, messages, invoices, and service notes, may be relied upon to resolve disputes. The customer agrees that electronic communications may be used for booking and contractual purposes and that such communications may form part of the agreement between the parties.

If any provision of these terms is unenforceable, the remaining provisions will continue in effect. No failure or delay by us in enforcing any right shall operate as a waiver of that right. A waiver must be in writing to be effective. The customer may not assign or transfer the benefit of the booking without our written consent. We may assign or subcontract part of the service where it is reasonable to do so and where it does not materially reduce the quality or legality of performance.

These terms represent the entire agreement between the customer and Man With A Van Tooting in relation to the relevant booking, subject to any written variations agreed by both parties. They supersede prior discussions, estimates, and informal statements to the extent permitted by law. Any variation must be confirmed in writing to be valid. A clear written agreement helps avoid misunderstandings about timing, scope, access, and charges, especially where multiple items, urgent schedules, or waste-related requirements are involved.

For business customers, any trade terms agreed separately shall apply in addition to these Terms and Conditions unless expressly replaced in writing. For consumer customers, statutory rights remain unaffected and nothing in these terms is intended to reduce rights that cannot lawfully be excluded. We reserve the right to amend these terms from time to time, but the version in force at the time of booking will apply to that booking unless a change is required by law or agreed in writing.

8. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute, subject to any mandatory consumer rights that allow a claim to be brought elsewhere. By using the service, the customer acknowledges that the agreement is made on this basis and that the terms are designed to support lawful, fair, and reliable operations for a Tooting man and van service across the UK.

Where a booking involves cross-border transport within the United Kingdom or to another jurisdiction, the customer remains responsible for providing lawful instructions and any documentation required for the movement of goods. These terms should be read together with any written quotation or booking confirmation issued for the relevant job, and in the event of conflict, the written confirmation will prevail to the extent of that specific inconsistency.