Man With a Van Tooting Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Tooting provides removal and man and van services within its service area. By making a booking, paying a deposit, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, unless the context requires otherwise:

1.1 "Company" means Man With a Van Tooting, the provider of the man and van and removal services.

1.2 "Customer" means the individual, business, or organisation that books or receives the services.

1.3 "Services" means any removal, man and van, transportation, loading, unloading, packing, or related services supplied by the Company.

1.4 "Service area" means the geographic areas in which the Company offers its services, including Tooting and surrounding locations, as determined by the Company from time to time.

1.5 "Goods" means the items, furniture, personal possessions, equipment, or other property to be moved or handled by the Company.

1.6 "Contract" means the agreement between the Company and the Customer for the supply of Services, incorporating these Terms and Conditions and any written quotation or booking confirmation issued by the Company.

2. Booking Process

2.1 All bookings are subject to availability and acceptance by the Company.

2.2 The Customer may request a quotation by providing accurate details of the collection and delivery addresses, access conditions, parking availability, size and quantity of Goods, any special handling requirements, and preferred dates and times.

2.3 Quotations are based on the information provided by the Customer and are valid for a limited period as stated in the quotation. The Company reserves the right to amend or withdraw a quotation if the information supplied is inaccurate, incomplete, or changes before the booking is confirmed.

2.4 A booking is only confirmed when the Customer has explicitly accepted the quotation and any required deposit or prepayment has been received by the Company. Until such time, any dates or times discussed are provisional only and may be offered to other Customers.

2.5 The Customer must ensure that they provide accurate contact details and are reachable prior to the move date for any necessary confirmations or clarifications regarding the booking.

2.6 The Company reserves the right to refuse any booking at its sole discretion, including where the work falls outside the normal scope of its removal and man and van services or its service area.

3. Services and Service Area

3.1 The Company provides local and regional man and van and removal services, including domestic and small business moves, collection and delivery of items, and related assistance within its service area.

3.2 The scope of Services will be set out in the quotation or booking confirmation. Any additional tasks requested on the day of the move are subject to the driver or team’s agreement and may incur additional charges.

3.3 The Company may decline to move items that are excessively heavy, hazardous, illegal, improperly packed, or otherwise unsafe to transport.

3.4 The Company will use reasonable efforts to arrive at the agreed time, but all arrival and completion times are estimates. Traffic, weather, access difficulties, and other factors may cause delays. The Company will not be liable for any loss or expense arising from delays that are outside its reasonable control.

4. Customer Responsibilities

4.1 The Customer is responsible for ensuring that:

(a) The Goods are properly packed and protected unless the Company has agreed in writing to provide packing services.

(b) All fragile, valuable, or delicate items are clearly identified.

(c) All items to be moved are ready for loading at the agreed time.

(d) There is adequate access to the collection and delivery addresses, including appropriate parking arrangements.

(e) Any necessary permits, permissions, or authorisations for parking, loading, or entry into premises are obtained in advance.

4.2 The Customer must be present, or ensure that an authorised representative is present, at both the collection and delivery addresses to direct the team and sign any relevant paperwork.

4.3 The Customer must not ask the Company to transport any prohibited, dangerous, illegal, or environmentally hazardous items. This includes but is not limited to explosives, flammable substances, firearms, illegal drugs, and chemical waste.

4.4 If the Customer fails to comply with these responsibilities, the Company may refuse to carry out part or all of the Services and may still charge for any time, travel, or labour incurred.

5. Payments and Charges

5.1 The Customer agrees to pay the charges specified in the quotation or booking confirmation. Charges may be based on an hourly rate, a fixed price, mileage, or a combination of these.

5.2 The Company may require a deposit or full prepayment to confirm the booking. Any such requirement will be stated in the quotation or communicated during booking.

5.3 Unless otherwise agreed in writing, payment of any balance is due immediately upon completion of the Services on the day of the move.

5.4 The Company reserves the right to charge a reasonable waiting fee where delays occur due to circumstances within the Customer’s control, including but not limited to access issues, keys not being available, Goods not being ready, or inadequate parking.

5.5 Additional charges may apply where:

(a) The Customer requests extra services or changes the scope of work.

(b) There are extra flights of stairs, long walking distances, or particularly difficult access not advised at the time of quotation.

(c) The volume or weight of Goods is significantly more than originally described.

5.6 All prices are quoted in pounds sterling. If applicable, any taxes or statutory charges will be specified.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a booking, they must notify the Company as soon as reasonably possible.

6.2 The Company may apply cancellation charges based on the notice given before the scheduled move time:

(a) More than 72 hours' notice: any deposit paid may be refunded or transferred at the Company’s discretion, less any reasonable administrative costs.

(b) Between 24 and 72 hours' notice: the Company may retain part or all of the deposit and may charge a proportion of the estimated fee to cover reserved time and resources.

(c) Less than 24 hours' notice or failure to be available at the agreed time: the Company reserves the right to charge up to the full quoted amount.

6.3 If the Customer needs to change the date, time, or addresses, the Company will make reasonable efforts to accommodate the change but cannot guarantee availability. Any changes may affect the price.

6.4 In the event that the Company must cancel or significantly amend a booking due to reasons beyond its reasonable control, it will notify the Customer as soon as possible and, where feasible, offer an alternative date or time. The Company’s liability will be limited to the return of any deposit or prepayment for Services not provided.

7. Liability and Limitations

7.1 The Company will take reasonable care in handling and transporting the Customer’s Goods. However, the Customer acknowledges that the nature of man and van and removal services involves inherent risks of minor damage or wear.

7.2 The Company’s liability for loss of or damage to Goods, howsoever arising, shall be limited to the reasonable cost of repair or replacement up to a maximum amount per job, as communicated by the Company on request or in the quotation. The Customer is advised to arrange their own insurance for high-value or particularly fragile items.

7.3 The Company will not be liable for:

(a) Any pre-existing damage, wear, or defect.

(b) Damage resulting from inadequate or improper packing by the Customer.

(c) Damage to items that are inherently fragile, poorly constructed, or not designed to be moved when assembled, including self-assembly furniture which has not been dismantled.

(d) Loss of or damage to cash, jewellery, watches, precious metals, stones, documents, or items of special value, unless specifically declared and accepted in writing by the Company prior to the move.

(e) Indirect or consequential loss, including loss of profits, loss of opportunity, or emotional distress.

7.4 The Customer must inspect Goods and premises as soon as reasonably possible after completion of the Services and notify the Company of any loss or damage in writing within a reasonable timeframe. Failure to do so may affect the Company’s ability to investigate or accept liability.

7.5 The Company shall not be liable for any delay, loss, or damage arising from circumstances beyond its reasonable control, including but not limited to accidents, adverse weather, road closures, traffic congestion, mechanical breakdowns despite regular maintenance, acts of third parties, or public authority actions.

8. Parking, Access, and Property Damage

8.1 The Customer is responsible for arranging suitable parking for the vehicle at both collection and delivery addresses, including obtaining any permits or authorisations required.

8.2 The Company is not responsible for parking fines or penalties where the Customer has failed to make adequate arrangements. Any such charges incurred as a direct result of lack of proper permissions may be added to the Customer’s final invoice.

8.3 While reasonable care will be taken to avoid damage to property, doorways, walls, floors, and fixtures, the Customer should take precautions such as protecting floors or removing vulnerable items from hallways and access routes.

8.4 The Company shall not be liable for minor cosmetic damage to decor or surfaces where access is particularly narrow or challenging and the Customer has been advised of the risks.

9. Waste and Disposal Regulations

9.1 The Company is not a general rubbish clearance or waste disposal contractor. Any removal or disposal of unwanted items must be agreed in advance.

9.2 Where the Company agrees to remove items for disposal, it will do so in compliance with applicable waste and environmental regulations. Additional charges may apply for such services.

9.3 The Customer must not present for removal any items that are classed as hazardous or regulated waste, including chemicals, paint, asbestos, gas bottles, or clinical waste. The Company reserves the right to refuse to carry such items and to charge for any time lost as a result.

9.4 The Customer is responsible for ensuring that any items to be disposed of are legally eligible for disposal and that they have full authority to discard them.

10. Insurance

10.1 The Company will maintain such insurance cover as is reasonable for a removal and man and van service provider. Details of cover can be made available to the Customer upon request.

10.2 The Customer is strongly advised to obtain their own suitable insurance for Goods in transit and for any particularly valuable or irreplaceable items.

11. Complaints

11.1 If the Customer has any concerns or complaints regarding the Services, they should raise them with the Company as soon as possible, ideally on the day of the move or shortly thereafter.

11.2 The Company will investigate complaints in good faith and seek to reach a fair resolution. The Customer may be asked to provide photographs, descriptions, or other evidence relating to any alleged loss or damage.

12. Privacy and Data

12.1 The Company will collect and use the Customer’s personal information solely for the purposes of handling enquiries, providing quotations, carrying out Services, and managing accounts and bookings.

12.2 The Company will take reasonable steps to protect personal data and will not sell or share it with unrelated third parties except where required by law or necessary to deliver the Services.

13. Termination

13.1 The Company may terminate the Contract or suspend Services immediately if the Customer materially breaches these Terms and Conditions, behaves abusively or unlawfully towards staff, or fails to pay any amount due.

13.2 On termination, the Customer shall pay the Company for all Services already provided and any reasonable costs incurred up to the date of termination.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.2 No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.

15.3 These Terms and Conditions may be updated from time to time. The version in force at the time of booking will apply to the Contract.

15.4 Nothing in these Terms and Conditions shall confer any rights on any person who is not a party to the Contract.

By confirming a booking with Man With a Van Tooting, the Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.